1. Introduction
At OrionNodes, we strive to provide high-quality hosting services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
2. Eligibility for Refunds
- Refund requests must be submitted within 48 hours of purchase.
- Only first-time purchases are eligible for a refund. Renewals, upgrades, and add-ons are non-refundable.
- Refunds apply only to hosting services. Domain registrations, SSL certificates, and other third-party services are non-refundable.
- Accounts suspended or terminated due to a violation of our Terms of Service are not eligible for refunds.
3. Refund Process
- To request a refund, contact our support via a ticket.
- Refunds will be processed within 3-5 business days after approval.
- Refunds will be issued using the original payment method.
4. Cancellations
- You may cancel your hosting service at any time via your account dashboard or by contacting our support team.
- Cancellations do not automatically trigger refunds unless requested within the eligible refund period.
5. Non-Refundable Services
The following services are non-refundable:
- Domain registrations and transfers
- SSL certificates
- Software licenses
- Setup fees and administrative fees
- Any service that has been used or violated our Acceptable Use Policy
6. Chargebacks and Disputes
- Initiating a chargeback or dispute without contacting us first may result in account suspension.
- If a chargeback is issued, we reserve the right to dispute it and recover any incurred fees.
7. Changes to this Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at support@orionnodes.com.
Last Updated: 5/17/2025